We are commited to providing a high-quality podiatry and general foot care services to all our patients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details via email:
What will happen next?
1. We will send you an email or letter acknowledging receipt of your complaint within three working days, enclosing a copy of this procedure.
2. We will then investigate your complaint.
3. We will write to you to explain what our investigation found and the outcome of the findings.
4. If we have not resolved your concern you may complain to our regulator.
Fitness to Practice Department
The Health and Care Professions Council
184 Kennington Park Road
London
SE11 4BU
For further information: https://www.hcpc-uk.org/public/what-should-i-do-if-i-am-unhappy-with-an-hcpc-registered-professional/
This policy was last updated on 03.06.2026. We may update this from time to time and the latest version will be available on our website.
A.R. Bird Podiatry
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